Terms of Service

When you opt in to receive SMS messages from TrueCare CM, you agree to receive text communications related to your case and our services. These may include appointment reminders, case status updates, document requests, eligibility notifications, and other relevant communications. Your phone number and personal information will never be sold or shared with third parties for their marketing purposes.

By opting in to SMS through a web form or any other method, you agree to receive text messages from TrueCare CM. This includes texts for case communication, appointment and document reminders, and account notifications. Message frequency varies. Message and data rates may apply. You can review our privacy policy at truecarecm.com/privacy-policy. Reply HELP for help, and reply STOP to any message to opt out.

If you have given consent to receive SMS messages, you may receive communications about upcoming appointments, changes to your case schedule, important service updates, requested documentation, or case-related notifications. A typical message might read:

“Hello, this is a reminder from TrueCare CM about your upcoming appointment on [Date] at [Time]. Reply STOP at any time to unsubscribe.”

The number of text messages you receive will vary depending on your case and how actively you are engaged with our services. In some cases, you may receive between one and fifteen messages per week based on your appointment schedule, case updates, or administrative needs.

Standard message and data rates may apply to all SMS communications and are set by your mobile carrier's pricing plan. These charges may differ depending on whether messages are sent domestically or internationally.

You may opt in to SMS communications by completing a written or electronic consent form, or by giving verbal consent during an intake call, an appointment, or another service-related conversation with TrueCare CM.

You may opt out of receiving SMS messages at any time by replying STOP to any text message we send. You may also contact us directly at (313) 764-0050 to ask to be removed from our SMS messaging list.

If you need assistance or run into any issues with our SMS communications, you may reply HELP to any message, contact us directly at (313) 764-0050, or visit our Privacy Policy and Terms & Conditions for more information.

By opting in to SMS communications, you acknowledge and agree to the SMS Terms & Conditions of TrueCare CM as described above.

TrueCare CM reserves the right to revise, amend, or discontinue any portion of these Terms & Conditions at any time, without prior notice. Updates will be posted on this page, and continued use of our website or services after those changes means you accept the revised terms.