Privacy Policy

When you take part in TrueCare CM's SMS text messaging program, you agree to receive text communications connected to your case and our services. These texts may include case status updates, appointment reminders, document requests, and other notifications relevant to your care coordination. How often you receive messages will depend on the activity in your case and the support you need. Standard message and data rates may apply, depending on your wireless carrier and plan. You can stop the texts at any time by replying STOP, and you can request help by replying HELP.

If you agree to receive SMS messages from TrueCare CM, you consent to texts for case communication, appointment and document reminders, and account notifications. Message frequency varies. Reply STOP to opt out, reply HELP for assistance, and note that message and data rates may apply. You can review our full privacy practices and terms at truecarecm.com/privacy-policy.

Depending on how you interact with us, we may collect personal information such as:

• Full name
• Phone number
• Email address
• Mailing address
• Case- and service-related details
• Any information you share through our forms, phone calls, or text messages

We may also gather technical details automatically when you visit our website, including your IP address, browser type, device information, and how you use the site.

We use the information we collect to:

• Provide, coordinate, and manage our case management services
• Communicate with you by phone, email, or text message
• Send case updates, appointment reminders, and document requests
• Respond to your questions and service requests
• Improve our services and website
• Meet our legal and regulatory obligations

When you give us your phone number, you consent to receive text messages from us about your case and our services. Please keep the following in mind:

• Message frequency will vary based on your case activity.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• You can reply HELP for assistance.

Your SMS consent and mobile phone number are never sold, rented, or shared with third parties or affiliates for their marketing purposes.

We do not sell your personal information.

We may share information with trusted service providers who help us run our business and deliver our services, such as:

• Information technology and communications platforms
• Billing and customer relationship management (CRM) systems
• Compliance and legal service providers

These providers are contractually required to protect your information and use it only for the services they perform for us. We may also disclose information when the law requires it or to respond to valid legal processes. Separately, we may share information with another party when you have given us your clear permission to do so. SMS consent is never included in any information shared for marketing purposes.

We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or misuse. No method of transmission or storage is completely secure, but we work to protect your information consistent with applicable law.

You may ask us to access, correct, update, or delete your personal information by contacting us using the details below. You may also opt out of marketing communications at any time.

TrueCare CM may revise, update, or discontinue any part of this Privacy Policy at any time, without prior notice. When we make changes, we will post the updated version on this page. Continuing to use our website or services after changes are posted means you accept the revised policy.

We make a reasonable effort to keep the information on our website accurate and current. Even so, TrueCare CM does not warrant that all website content is error-free, complete, or continuously up to date, and we reserve the right to correct errors or change content at our discretion.